Artificial intelligence is frequently discussed as either a universal solution or a source of disruption, seemingly detached from its human developers. However, neither perspective is accurate, and we must remember who creates it, the reasons behind it, and how it ought to benefit humanity.
This forms the core of the most recent episode of Business & Society, wherein two professors from the University of Michigan examine AI through their research and interactions both in and out of educational settings.
M.S. Krishnan from the Ross School of Business and Shobita Parthasarathy from the Ford School of Public Policy delve into the advantages AI offers to the business sector, along with certain challenges and roles where AI requires oversight. They provide perspectives on engaging with AI thoughtfully and responsibly in an era where its extensive integration is already occurring.
“We must cultivate leaders who genuinely understand how to utilize this technology in a responsible and effective manner; that’s truly our role as an institution,” Krishnan remarked. “Undoubtedly, safeguards are crucial, and AI is advancing rapidly—this is indisputable. Simultaneously, we bear a collective duty.
“I have been teaching this course on technology and business for over twenty years. Reflecting back, I remember asking my students two decades ago, ‘How many of you feel uneasy about sharing your credit card information online?’ A substantial 70% to 80% of them would raise their hands. If I posed the same question today, they might just stare at me.
“Why do I bring this up? What’s changed? The technology has progressed. Have there been data leaks? Certainly. Did we face repercussions? Absolutely. We established some boundaries, and while deviations occur, we won’t revert to business practices of the past. That’s my perspective.”
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“We find ourselves in a situation where, on one hand, a select few companies are making decisions,” Parthasarathy noted. “These choices often don’t prioritize the welfare of labor, yet they are portrayed as an autonomous technological progression rather than decisions driven by individuals with particular interests aimed at increasing their profits.
“Thus, the key question becomes: how can we ensure that AI does not undermine labor but instead supports it? As I’ve suggested, the first step is to engage with people. There are situations where I believe AI can enhance human work, and others where it might not be as beneficial.
“I feel that involving users in the discussion and including various types of laborers will be advantageous. There will be instances where workers may express that certain tasks, like detonating mines, are too risky for them. They might prefer an AI to handle those duties.”
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Business & Society is co-produced by JT Godfrey from the Ross School of Business and Jeff Karoub from Michigan News. The sound engineer is Jonah Brockman, and editorial production is managed by Mads Henke. Listen to all episodes of the podcast.