It has been stated that online supervision is the next phase of assessments, yet that phase is currently happening. In this clip, Meazure Learning Chief Strategy Officer Jarrod Morgan explores the implications of this reality for institutions of higher education and organizations focused on professional accreditation.
ProctorU gathers information on candidate satisfaction, lapses in integrity, and additional factors from every testing event. Discover how we apply this information to enhance exam protocols, ultimately assisting you in communicating more effectively with your candidates.
Moreover, find out how ProctorU ensured business resilience during and following the pandemic, and why online supervision could prove to be safer than traditional testing sites.
Transcript
SPEAKER
Jarrod Morgan
Jarrod Morgan 00:01
In light of the lessons from 2020, we learned that depending solely on a test center network to accommodate your global candidate base is insufficient; utilizing the internet and methods like online proctoring is essential for business continuity. Additionally, we found that online proctoring does not inherently possess the technological problems or security concerns that many anticipated, as it can be scaled effectively for candidates. Furthermore, the generation accustomed to on-demand services, like Netflix, now prefers to take tests in this manner. They experienced it last year, appreciated it, and data confirms their satisfaction; thus, the demand for testing this way will persist both now and moving forward.
Some organizations might argue that there are numerous technological challenges or support requests that candidates must navigate to take an online exam. My first observation is that any organization making such assertions likely lacks proficiency in online proctoring. Secondly, you should consult the millions of candidates who have successfully completed exams with ProctorU and consistently report a satisfaction rate exceeding 90% regarding their online proctor experience. Millions of individuals, especially amid the pandemic, who had never taken an exam in this manner effectively did so from the comfort of their homes, securely, and at times convenient for them, including evenings and weekends, without the need for travel.
While technology issues do exist, and will continue to, particularly with any tech-based solution, what truly matters is the satisfaction score and understanding the candidates’ actual experiences throughout the process.
A common discussion point surrounding online proctoring is whether it is less secure than traditional methods. Often, when this argument is presented, we fail to recognize the numerous problems associated with test centers, which have existed for a long time. For instance, organizations like testking.com enable users to purchase a wide variety of exams that have been illicitly obtained from test centers. In instances where a leak occurs within the test center environment, how do you investigate? How can you determine the source of the breach, the specific test center, organization, or location involved? It’s extremely challenging to ascertain post-event. However, in online proctoring situations, if you ever find yourself questioning what transpired after the fact, you can actually revisit specific exams, review them, and re-evaluate them, utilizing new context and methodologies to uncover where a leakage might have occurred.
Thus, when discussing security, it’s not merely about being completely cheat-proof; because such a standard has never existed, particularly not in the conventional approach. For us, security entails having visibility and the capacity to analyze each individual exam, asking what transpired here? What occurred with this candidate? Is this the point where a breach took place? Then, we identify what happened and how we can rectify it going forward. That encapsulates the essence of security in online proctoring.
We conceptualize cheating in an online supervised environment as a funnel; at the top lies the volume of candidates tested, while at the bottom sits the number of cheating cases reported. The intermediate figures provide valuable insights for organizations, including how frequently a proctor had to step in during an exam due to actions not aligning with the rules but not outright violations, or how often a candidate arrived with unauthorized materials. All this data feeds into that bottom number, illustrating how many individuals actually cheated. The figures in the middle reveal much about your candidate demographic, their interactions with the test content, any confusion regarding exam regulations, and allow us to collaborate with testing organizations to design a program tailored to today’s candidates, refining it for their optimal experience.
It has frequently been proclaimed that online proctoring represents the future of assessments; yet, after 2020, that future is now. Candidates expect this mode of testing, and it must be integrated into any program seeking to expand.
The post How ProctorU Provided Scalable Business Continuity Through a Global Pandemic appeared first on ProctorU.