Have faith in our assertion that, in terms of online supervision, nothing supersedes trust. However, how is this trust garnered, particularly within the public sector? 

Engaging with governments and public institutions globally continues to be a fundamental aspect of Examity’s global strategy. The report from the UK’s Civil Service World last year identified five crucial components of trust, specifically:

1. The standing of the provider
2. The societal worth of the provider
3. Established connections
4. Equity and inclusion
5. Pricing and value for investment

Let’s explore further the significance of trust. 

Why discuss trust?
The “Trust Survey” was conducted with Dodds and the Crown’s Commercial Service in the UK, incorporating feedback from 430 civil servants. The findings were distinct and unexpected. It became evident that commercial associates were deemed the least reliable in business dealings (within the supply chain). Moreover, 40% of civil service procurement relates to technology. Often, discrepancies in organisational aims, culture, and agreements contribute to issues in the procurement journey. What insights can we extract from our experiences and lessons since 2013 while collaborating with governments globally?

Jim Holm, CEO of Examity, provides insight into each of these components and their connection to Examity’s journey since its inception. More pointedly, the focus is on scalable live-proctored high-stakes initiatives for public sector entities, be they government bodies, educational institutions, or semi-governmental organisations.

Reputation
While we provide both automated and live supervision within one unified agreement, Examity is most recognized as a leader in the market for live, human-proctored examinations, offering 24/7 access and assistance. We have cultivated a strong reputation among our suppliers and clients, who have collaborated with us for over 5 years, ensuring we continue to provide value, even under challenging circumstances. Our case studies and references stand as testament to this. Public sector organisations seeking verification and proof are invited to reach us through this form.

Social worth
The primary social benefit of online assessments lies in the global accessibility to education and training, additionally providing difficult-to-reach opportunities in rural locations. We also posit that there is merit in minimizing the carbon footprint of entities and aiding them in the pursuit of the United Nations’ sustainable development goals (SDGs). This topic is one we welcome your perspectives on, including any research contributions or collaborations you may wish to engage with us on. Please contact us at [email protected].

Established connections
We have had the privilege of functioning under agreements or framework contracts from governments and public sector organisations across the USA, Canada, UK, Germany, Australia, and Ireland. Demonstrating a proven history with verifiable case studies, endorsements, and visible projects is essential to our mission, as is our accountability to jointly established measures of success from the outset, clearly delineated in our agreements. For instance, we have entered into contracts with the US Department for Transport, the British Council, the UK’s Crown Commercial Service, the Procurement Office of the Government of the Republic of Ireland, and Germany’s esteemed Goethe Institute. Equally important are our technology partners, who also showcase remarkable track records in public sectors worldwide. Explore our partners page.

Equity and inclusion
Aside from assessment integrity and cybersecurity, equity and inclusion are always at the forefront of our considerations. Without these elements, we cannot provide a responsible technological service. Although we are relatively nascent in the broader context of time, we ensure alignment both theoretically and practically with our governmental or public sector partners. Diversity and inclusion are vital not only at a systemic level but also regarding user experience. Maintaining awareness of this at all times ensures that we are coordinated and can make timely adjustments as necessary across different jurisdictions. All our policies for public sector partners and clients globally are transparent and publicly accessible here.

Pricing and value for investment
We assert that four economic principles consistently apply:

1. We hold a competitive edge in the global arena for live/human supervision, boasting the lowest candidate-to-supervisor ratio in the industry, ensuring high-quality assurance while simultaneously delivering exceptional service in real-time
2. We are capable of delivering and evidencing economic efficiencies for expansive assessment strategies and initiatives
3. While pricing holds significance, it becomes even more impactful and meaningful when paired with the added value provided by the human touch
4. We believe that online evaluation mechanisms provide a remarkable method to promote national public sector programmes, credentials, or accreditations securely

We invite you to reach out to discuss your online assessment requirements or explore how we can engage more effectively with your procurement processes.

Mark Woodcock
Director, Examity International
+44 (0) 788 60 90 645
[email protected]